Last updated: 02/27/2026
1. GENERAL INFORMATION
In compliance with the GDPR (Regulation (EU) 2016/679) and Spanish Organic Law 3/2018 (LOPDGDD), we inform you that the personal data you provide will be processed by Door to Door Container (“the Company”).
Data Controller:
- Legal name: Door to Door Container SL
- Trade name: Door to Door Container
- Tax ID: B19438134
- Registered address: Calle de la Cruz 41, Alcobendas, Madrid, España. 28100
- Email: info@doortodoorcontainer.com
- Phone: +1 205 586 3485
2. PURPOSES OF PROCESSING
We process personal data for the following purposes:
- Customer management and service delivery
- Managing inquiries, quotes, contracting and performance of international moving, ocean container shipping, vehicle shipping, storage, customs/documentation support, and related services.
- Customer support
- Handling questions, requests, incidents and claims.
- Administrative, accounting and tax management
- Invoicing, payments, bookkeeping and legal compliance.
- Operational coordination with third parties involved in logistics
- Coordination with shipping lines, freight forwarders, customs brokers, carriers, warehouse operators and insurers when required to provide the service.
- Marketing communications (only where permitted)
- Sending information about our services, updates or promotions when you have consented or where another lawful basis applies.
- Security and fraud prevention
- Protecting systems, preventing misuse and managing disputes.
3. LAWFUL BASIS
Processing is based on:
- Contract performance and pre-contractual steps (quotes/service management).
- Legal obligations (tax, accounting, customs, consumer law, etc.).
- Consent (e.g., marketing communications where applicable).
- Legitimate interests (security, fraud prevention, service improvement, claims management).
4. DATA RETENTION
- Client/service and invoicing data: for applicable statutory periods (generally 5 years for tax/accounting obligations, depending on the relevant regulation).
- Marketing contact data: until you unsubscribe or withdraw consent.
- Claims/legal actions: for applicable limitation periods.
5. RECIPIENTS
We do not disclose data to third parties except:
- Where legally required: public bodies and authorities.
- Processors: providers supporting our operations (hosting, email, CRM, messaging, e-signature, payment platforms, accounting, etc.).
- Logistics third parties required to perform the service: shipping lines, freight forwarders, customs brokers, carriers, warehouse operators, surveyors/insurers, when necessary.
Where applicable, we enter into data processing agreements under Article 28 GDPR.
6. INTERNATIONAL TRANSFERS
Because our services may involve international operations (e.g., U.S.–Spain), international data transfers may occur. In such cases, we implement appropriate safeguards under the GDPR, such as adequacy decisions, Standard Contractual Clauses (SCCs) or other valid mechanisms.
7. YOUR RIGHTS
You may exercise your rights of access, rectification, erasure, restriction, portability, objection, and withdraw consent at any time.
To exercise your rights, contact [Email] and provide sufficient information to identify your request. We may request identity verification where appropriate.
You may also lodge a complaint with the Spanish Data Protection Authority (AEPD) if you believe your data has been processed unlawfully.
8. SECURITY
We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.
9. COOKIES
Our website may use cookies and similar technologies for functionality and user experience. You can manage preferences via the cookie banner and/or your browser settings. Please refer to our website Cookie Policy for details.
10. CHANGES
We may update this Privacy Policy due to legal or service changes. We recommend reviewing it periodically.
11. CONTACT